App crashes or hangs We are terribly sorry for that. Please click "Report new problem" and tell us, when the app crashes and which steps lead to the error. Sometimes, reinstalling the app may solve the problem. Have more questions? Submit a request 2 Comments Date Votes 0 Valda Rubio April 15, 2016 11:09 App won't reinstall. It's stuck in the app shop 0 Marfield Bautista (Marfield000) July 24, 2016 07:29 Try a force restart from your iOS ID scan button and power button together. Please sign in to leave a comment.