App crashes or hangs We are terribly sorry for that. Please send us a message and tell us, when the app crashes and which steps lead to the error. You can send messages by clicking the envelope symbol at the top right corner. Have more questions? Submit a request 1 Comments Date Votes 0 Karen Weatherall March 09, 2016 19:26 I can't open the app. If I try to refresh the application I am asked to send an error report. I have done this and it will still not open. Will you be able to solve this from your end, or do I need to do something myself? Would it work if I deleted the app from my kindle and downloaded it again from the app store? I would be grateful if you could respond in English, my German is a bit rusty! Many thanks,Karen. Please sign in to leave a comment.